Alpha-Networks.net started life back in 2003, but Keith already had plenty of experience with computers. “I was working in PC support for British Telecom at the time I had the idea for Alpha-Networks” he recalls. “We’d get customers calling our support team saying they had no broadband or their computer wasn’t working, but the support on offer was generally provided over the phone. It really brought home to me that proper hands-on help for the general public was very limited.”